Support

How can you contact the Free AI API support team?

Write to us with the form below. There is no account and no ticket number to remember: leave an e-mail address if you want a reply, or send the message without one.

Send a message

We store the message, the e-mail address you enter, the time, your country code and a salted hash of your IP address. Do not send passwords or secrets.

Before you write

Is the API answering? Open the status endpoint: {"status":"ok"} means the model is up.

Getting a 429 error?

Each IP address gets one request per second, two parallel requests and 10,000 requests or 10,000,000 tokens a day. The error text says which limit was hit and when it resets.

Getting a 503 error?

All model slots are busy. Wait two to five seconds and retry; three attempts with a growing pause are normally enough.

Need help with code?

Copy the integration prompt into your AI assistant, or read the API reference with examples for curl, Python, JavaScript and PHP.